Our support team is proudly based in Australia, with our main warehouse and service hub in Sydney. This means faster communication, local knowledge, and reliable after-care support.

You can reach our team through the Contact Support page on our website. We’ll get back to you as quickly as possible — usually within 1-3 business day.

Yes, our team can guide you through self-installation or connect you with trusted local installers. We make sure your Botora product is set up correctly and running smoothly.

All Botora products come with a 12-month warranty covering manufacturing faults and hardware defects under normal use. If something goes wrong, just contact our support team and we’ll help sort it out.

Most orders arrive within 5–10 business days, depending on your location. We’ll send you tracking details once your order ships.

Yes — common replacement parts and accessories are available through our website or by request via our support team.

Our technical team recommends regular cleaning and checks based on your product type. If you’re unsure what to do, just contact our support team — they’ll guide you through the right steps for maintenance and care.

Absolutely. Botora products and apps comply with Australian data privacy standards. Your data is stored securely and never shared with third parties.

Start by checking that your home Wi-Fi network is set to 2.4GHz (some products don’t support 5GHz). You’ll also find step-by-step connection guides and videos on our support page.

Every Botora product is carefully selected and tested to meet our own quality standards, so you can count on reliable performance built for everyday Australian homes.

We specialise in home robotic appliances that combine smart technology with practical design. Behind every product is our local support team, ready to help with setup, maintenance, and after-care. It’s all part of our commitment to making life easier, with quality you can trust and service you can actually reach.