Australian Shipping & Returns

Standard Shipping — $19.90 Australia wide

5 to 10 business days

Express Shipping — from $39.90

2 to 5 business days (where available)

Orders ship from our Sydney NSW warehouse.

Place your order before 12 PM AEST and we will do our best to send it the same day. During busy times or promotions, please allow an extra 1 to 3 business days for processing.

You will receive tracking details once your order is on its way.

If your parcel takes the long way round, reach out and we will help sort it out.

We want you to love your Botora product. If you change your mind, you can return most items within 30 days of delivery for an exchange or store credit.

To be eligible for a return, your item must:

  • Be unused, unopened, and in its original packaging
  • Include all accessories, manuals, and any bonus items that came with it
  • Have proof of purchase

Once the seal is broken or the product has been used, we are unable to accept a return for hygiene and safety reasons.

Sale items cannot be refunded. You may exchange them or choose store credit for your next purchase.

Customers are responsible for the return shipping cost unless the product is faulty or we sent the wrong item.

If you believe your product is faulty or damaged on arrival, please contact our support team within 7 days of receiving it. We will arrange an assessment and, if confirmed, provide a replacement or repair at no cost.

To start a return, contact us at botora.au@gmail.com with your order number and details of the item you would like to return.

We take care in packing every order, but sometimes the journey can get bumpy.

You can choose package protection at checkout for a small extra cost. This covers your order if it is lost, stolen, or damaged in transit.

If you do not select package protection, Botora and our delivery partners cannot take responsibility for lost or stolen parcels once they are marked as delivered.

If the item you want to exchange is out of stock, don’t worry — we will make it right.

You can choose one of the following options:

  • Wait for restock: We will hold your exchange and send it as soon as the item is available.
  • Choose another product: You can swap for another item of the same value.
  • Store credit: We can issue a store credit for the value of your item, so you can use it on your next purchase whenever you like.

Our team will contact you if your requested item is out of stock and help you pick the best option.
For any questions or to check stock availability, reach out to us at botora.au@gmail.com.